Automated warranty software is reshaping the face of warranty systems and warranty management. There has never been a better time to enjoy smart, online tools for your processes. Warranty software helps ensure customers feel safe, receive timely communication, and experience world-class customer service.
Automation Enhances Customers Experience
When a warranty issue arises following a build it can create stress for a new homeowner. This is a prime opportunity for your company to enhance and build on a customer’s positive experience. Through well-designed software, your customer will have a clear place to report and receive information that is timely.
With Tikit’s smart warranty software, your homeowner will have their own dashboard where they can communicate with your team until their issue is resolved.
Communication is Everything
When it comes to customer satisfaction communication is key. That’s where an automated warranty system can be so important. As soon as the customer submits their request, a clear process is set in motion. Tasks are assigned. Reminders are scheduled. Auto-populated email responses are ready for your team to send.
Through SmartTools like these in Tikit Warranty software, the smallest of details are communicated, deadlines are met, and tickets are completed. As a result, your customer will know you care because they are informed every step of the way.
Automated Warranty Software Can Be a Strong Marketing Tool
Online reviews and social media mean your customer’s experience is only a click away from attracting your prospects. In new home construction, customer satisfaction plays a key role in your prospect’s choice of builder.
Your warranty is one of the most important tools you have to ensure long-term customer satisfaction. If you do it well, your customers will tell their friends. If it’s botched, they won’t hesitate to talk about that either. In the past, we called this ‘word of mouth’. Today, we talk about stars, likes, shares, and other fuzzy gestures through a smartphone. As a result, each customer’s experience is there for the world wide web to see.
This is an amazing opportunity! You have the opportunity to create an experience that is share-worthy. You have taken care of your customer every step of the building process, because Tikit Warranty software makes it easy to extend that attention to detail beyond the build.
Take the First Step to Increasing Customer Satisfaction
Designed specifically for a home builder’s warranty management team, we continue to improve and enhance what Tikit Warranty can do for our customers. If your interest is peaked, we would love to talk to you more about what Tikit can do for you. Oh, and Tikit is also customizable and can usually be adapted to fit your specific needs and processes.
So what are you waiting for? Learn how you can start using Tikit to serve your customers faster and more efficiently – call us at 682-712-9246 and schedule a demo today.