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Beckett Marketing

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Automated Home Warranty Software | A Simple Way to Make Your Customers Happy

Automated warranty software is reshaping the face of warranty systems and warranty management. There has never been a better time to enjoy smart, online tools for your processes. Warranty software helps ensure customers feel safe, receive timely communication, and experience world-class customer service.

Automation Enhances Customers Experience

When a warranty issue arises following a build it can create stress for a new homeowner. This is a prime opportunity for your company to enhance and build on a customer’s positive experience. Through well-designed software, your customer will have a clear place to report and receive information that is timely.

With Tikit’s smart warranty software, your homeowner will have their own dashboard where they can communicate with your team until their issue is resolved.

Communication is Everything

When it comes to customer satisfaction communication is key. That’s where an automated warranty system can be so important. As soon as the customer submits their request, a clear process is set in motion. Tasks are assigned. Reminders are scheduled. Auto-populated email responses are ready for your team to send.

Through SmartTools like these in Tikit Warranty software, the smallest of details are communicated, deadlines are met, and tickets are completed. As a result, your customer will know you care because they are informed every step of the way.

Automated Warranty Software Can Be a Strong Marketing Tool

Online reviews and social media mean your customer’s experience is only a click away from attracting your prospects. In new home construction, customer satisfaction plays a key role in your prospect’s choice of builder.

Your warranty is one of the most important tools you have to ensure long-term customer satisfaction. If you do it well, your customers will tell their friends. If it’s botched, they won’t hesitate to talk about that either. In the past, we called this ‘word of mouth’. Today, we talk about stars, likes, shares, and other fuzzy gestures through a smartphone. As a result, each customer’s experience is there for the world wide web to see.

This is an amazing opportunity! You have the opportunity to create an experience that is share-worthy. You have taken care of your customer every step of the building process, because Tikit Warranty software makes it easy to extend that attention to detail beyond the build.

Take the First Step to Increasing Customer Satisfaction

Designed specifically for a home builder’s warranty management team, we continue to improve and enhance what Tikit Warranty can do for our customers. If your interest is peaked, we would love to talk to you more about what Tikit can do for you. Oh, and Tikit is also customizable and can usually be adapted to fit your specific needs and processes.

So what are you waiting for? Learn how you can start using Tikit to serve your customers faster and more efficiently – call us at 682-712-9246 and schedule a demo today.

Is Your Home Warranty Team Falling Apart?—Tips to Top Off Team Commitment

Your home warranty team can face some of the most challenging situations in the home building industry.  The reason is obvious.  If a customer is contacting you, then something is wrong.  In a perfect world a little spackle, a little grout, a simple turn of the wrench and, boom, satisfied customers are happy again and your warranty team members are heroes. 

Unfortunately, it’s not always this simple.  Requests get lost in a sea of emails, the vendor insists they were never contacted, the customer calls up saying, “It’s been two weeks since I submitted my request and no-one has contacted me.”  The result is crew members who feel they have been slighted on bonuses, the loss of trust with key vendors, and once happy customers frustrated with a team that, in their words: “doesn’t tell the left hand what the right hand is doing.” 

The Toll on Your Team 

Week after week and month after month, these broken processes take their toll on your team.  Nobody wants to arrive at work welcomed by a long list of complaints. Bonuses meant to incentivize become a source of anger and frustration that crew members feel powerless to overcome. Team members are frustrated, vendors are upset, homeowners are waiting, and warranty managers are caught between it all. 

If you have watched these scenarios play out, you know it’s a matter of time until the best crew members get frustrated with processes that kill their bonus or challenge their integrity and start looking for another job.  Warranty managers become fatigued with the backlog of requests, team member frustrations, and customer complaints and start dreaming about other possibilities. 

After costing the average $4,162 for the new hire process, an excited new employee arrives and joins an overwhelmed and exhausted warranty team, and receive piles of paperwork with no idea where things stand.  

Now rinse, repeat and start the whole cycle over again. 

 If you’re exhausted just reading this, don’t lose hope! 

The Power of Tikit 

What if it didn’t have to be this way?  What if there were an easy solution that drove your warranty processes, making deadlines clear, each project status live, and customer updates effortless? 

 Welcome to Tikit.  

Tikit is your one-stop software solution to effective team communication. Tikit creates confidence and commitment for team members by providing a clear process that leads to team success.  Here’s how: 

Warranty Managers 

  • Receive notification immediately when a homeowner submits a request through a form on your website, or create a new ticket in the Dashboard yourself. 
  • If the request is approved, assign the appropriate crew member with the click of a button. 
  • Save notes inside each ticket for the crew members to view. 
  • Filter tickets by crew member, subdivision, etc and view ticket status, emails, photos, and homeowner sign-offs for each account 24/7, anytime, anywhere. 

Crew Members 

  • Are immediately notified when they are assigned a ticket, and can see it immediately in their queue. 
  • Have customer information, notes and requests at their fingertips and can reach out immediately to the customer to schedule repairs. 
  • Take photos with their phone or tablet and upload into the ticket dashboard. 
  • Clearly track how many days the ticket has been open. 
  • View all tickets assigned to them anywhere, anytime through the easy-to-use Tikit dashboard.  
  • Access their tickets on their tablet or mobile device. 
  • Secure homeowner approval with the click of a button through Tikit’s automated sign-off process – Tikit emails the homeowner, who can digitally sign on Tikit’s approval page. 

 

Warranty Teams 

  • Accounts can be closed with a single click, securing start and end dates for the entire team and recording the entire process in an easily accessible dashboard. 
  • Reports can be generated providing transparent and simple tracking: verification of timeliness, work completed, bonuses, common problems in certain repair categories and/or subdivisions, and more. 

 

All of this working together means your team is no longer subject to the complicated and scattered processes that make communication frustrating.  Every team member has access anytime, anywhere on their mobile device to the tools they need to verify and track the entire warranty request process! 

Tikit can have an immediate impact on your team as communication is improved – fewer frustrations and more success. Improved outcomes build higher job satisfaction – keeping your team more committed to the process and each other.   

Top off your warranty team’s commitment today! 

Schedule a demo to see if Tikit is a fit for you.

Time Equals Money–How to Get More of it in Your Home Warranty Process

There are only so many hours in a day. We all sometimes wish there were more. And there’s only so much you can get done shuffling emails and files around in your computer, or scanning the newly received paper documents, or sifting through stacks of paperwork to find that file your team member needed a copy of… or, searching for that note someone texted you three days ago.

Your warranty team has very specific challenges that, to be honest, take a lot of time to manage. Whether it’s sharing files, sending emails, or searching for stuff.

Dream Big–What if There was a Better Way?

We all dream about the easy life, but that just isn’t how the warranty process works. But, can it be? We’ve all witnessed the app boom over the last 10 years… literally millions of apps have flooded the market. Similarly, internet-based software has taken huge leaps, which have created hundreds of internet-based software solutions, greatly improving business processes.

One such software is Tikit, a home warranty management software that makes it easy for warranty teams to fulfill their requests.

Tikit hails a handful of helpful features that address the biggest challenges for home warranty managers, such as:

  • A single, organized Dashboard – everyone in your team can log into the secure dashboard and view all repair tickets, include all photos, files, communications, notes, and statuses of repairs. Admins can easily assign each ticket to a team member.  

  • Communication built into the Dashboard – Tikit allows your team to email or text your customer straight from the dashboard. All communications are saved in a list for easy review. 

  • Saving and Sharing Files – within each repair ticket, you or your team members can upload and share files. You can also email these files from the Communications tab.

  • Automated Homeowner Approval – when your repairs are done, Tikit has a built-in customer approval process. All you have to do is click a button. Tikit emails a secure link to the customer, which they can click to digitally sign on Tikit’s approval page. 

And the best part of this is, the dashboard is internet-based, so your team can access it anytime, anywhere, and from any device. View notes, check statuses, snap a photo with their phone and upload it.  

Goodbye Frustrations, Hello Time 

By moving the warranty process into an easy-to-use Internet-based framework with robust features – designed specifically for the warranty process – we calculate that Tikit will reduce your time commitment by 20%, and, well, just make you happier. We’ve all heard that time equals money, but money doesn’t equal happiness. However, with Tikit you can have your cake and eat it too. 

Is  time and happiness something your warranty team could use a little more of? If so, request a demo today!

How Technology is Improving Home Warranty Processes

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Almost no industry has been left untouched by technology. Anything is just a few taps or swipes away. Now, homebuilders’ warranty teams are reaping the benefits. Tikit is a web-based warranty management software designed for home builder warranty teams to easily and more efficiently fulfill their warranty requests. Here’s how:

The Tikit Process

Customers submit their warranty request through a form on your website, which is connected to Tikit, or tickets are added manually by a warranty manager. If the work is approved, the warranty manager generates and assigns the task to a crew member, who is notified and immediately has access to specific information related to the request. The crew member contacts the customer and schedules a visit. During the repair process, all communications between your team, like saving photos, sending an email or viewing email history are accessible through the dashboard and can be opened on any device.

Admins and managers can easily communicate with team members. Customers can easily be ‘kept in the loop’ with a simple click to send emails or texts right in the dashboard. When all work has been completed, the customer can digitally sign on Tikit’s approval page. With the touch of a button, an email is sent with a secure link for them to digitally approve the repairs. The admin then marks the ticket as completed.

Even with 100s of tickets, the Tikit’s robust framework makes it easy to search, sort, and filter tickets by individual team members, repair category, repair status, and more.

Start saving time and money, increasing team commitment, and making your customers feel like VIPs.

Request a demo and discover how Tikit might be a fit for you!